Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Basic Qualifications US Citizen DoD Secret Clearance HS diploma with 4+ years of prior relevant experience Valid DoD 8570 IAT Level II Security+ or higher Certification Must demonstrated expertise in IT Enterprise Operations Experience with Microsoft Windows OS, version 10

Vaco is currently in search of an experienced Senior Service Desk Analyst. The ideal candidate should possess proven problem solving skills and thrive in a collaborative, fast paced environment. We're seeking an individual passionate about customer service and capable of leading fellow team members. Key Responsibilities Manage incoming customer calls and email related to

Vaco is in search of an experienced Service Desk Analyst. The ideal candidate must possess strong problem solving skills and thrive in a collaborative, fast paced environment. We're seeking someone with a passion for delivering excellent customer service. Key Responsibilities Manage incoming customer calls and email related to IT support and Service Requests. Handle 70% o

Two days onsite in Richmond, VA Long term project 12 months As a team member, the PeopleSoft Business Analyst will be responsible for supporting the application from the Tier 2, or functional, perspective. The role will be required to take the lead on help desk tickets, including troubleshooting the software, documenting issues for the development team, and helping end use

This position has primary responsibility to support the various SICK Services and Products throughout North America. RESPONSIBILITIES Provide amazing customer service by effectively managing customer expectations. Support the various Services Organization programs. Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construc

The Security Operations Center (SOC) was established in accordance with the Federal Information Security Management Act (FISMA) and the Homeland Security Presidential Directive (HSPD) 7 as a single point of management and reporting for information security incidents. The SOC is chartered to prevent, identify, contain, and eradicate cyber threats to the clients networks th

The Security Operations Center (SOC) is a U.S. Government program responsible to prevent, identify, contain and eradicate cyber threats to the DHS's networks through monitoring, intrusion detection and protective security services to DHS's information systems. The SOC is responsible for the overall security of the clients Enterprise wide information systems, and collects,

Customs Border Patrol (CBP) has a global presence with connectivity to approximately 1300 field sites as well as Other Government Agencies (OGAs) and trade partners. CBP conducts operations in 22 countries, 328 ports of entry, 129 border patrol stations within 22 sectors, and 75 AMO locations. To support its mission, CBP needs a robust, resilient, and high performing ente

We're looking for a self starter that thrives in a challenging environment, a Team player who seeks new solutions and is willing to both teach and learn. The successful candidate will be part of an Enterprise Tier 3 level Active Directory (AD) Support team supporting over 265,000 user accounts and 140,000 computer accounts across several AD domains on government operated

This role serves as a Storage Area Network (SAN) Administrator providing technical leadership and guidance for storage tasks at the customer site. The SAN Administrator will support the client's Enterprise Cloud Infrastructure Services (ECIS) Team. The ECIS team is comprised of multiple subsections/technology areas that support operations and provide management of the Gov

The Help Desk Analyst provides support to internal and external customers regarding computer systems, software and hardware issues. They assist with the handling of incidents, problems, and requests with users and IT groups for unclassified and classified equipment. Candidate will be required to provide help desk support via phone, web interface, email and in person commu

The successful candidate will support an enterprise hybrid environment of Exchange 2016/2019 and O365 environments on both unclassified and classified networks, supporting over 260,000 users across multiple AD domains. The messaging environment consists of Microsoft Exchange mail services (Client Access, Hub Transport, and Mailbox server roles), Intune Mobility Services,

ATRRS is a mission critical system used to man the Army, and it is the system of record for managing individual institutional training throughput for the Total Army, including the Active Army (AA), Army National Guard (ARNG), U.S. Army Reserve (USAR), and Department of the Army (DA) Civilians. ATRRS is also the system of record for individual institutional training manage

Work as part of teams on Enterprise ERP clients Execute technical tasks required of implementation supporting the Project Manager and Functional Team Work closely with functional team and clients on projects related to system enhancements, data migration, integrations, & post implementation support Demonstrate client relation skills, organization, & prioritization capabil

D365 Business Central Existing Client Support Consultant What to expect when you join the Sikich family Team members at Sikich have a lot in common while also being part of a rich and diverse group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We beli