Triage Team Utilize ServiceNow to work and track customer service requests and trouble incident tickets. Assess incoming requests, incidents, and issues to determine their urgency, impact, and appropriate handling. Prioritize tasks based on severity and business impact. Check tickets for incomplete items (missing asset #, location, etc.), incomplete summaries, or insuffic

Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status

Lead capture strategy and tactics to successfully shape and win opportunities Develop and lead opportunity shaping strategies, competitive analysis, Black Hat facilitation and, in tandem with Proposal Management, proposals Develop customer relationships and position for opportunities using a consultative approach Inspire, motivate and lead teams without direct line author

Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status

Provide technical expertise in the architecture, deployment, and sustainment of a large complex physical and virtual server architecture and various enterprise applications supported on the server infrastructure. Provide expertise with a variety of server and enterprise application architectures within the JSP environment. Qualifications Minimum Requirements Bachelor of S

Provide technical expertise in the architecture, deployment, and sustainment of geographically dispersed, load balance, active active clustered site failover architecture, single sign on, and CAC implementation of the JSP ITSM application. Operate and maintain the JSP ITSM applications and the Arlington National Cemetery (ANC) Remedy application. Aid in infrastructure and

DIGIT is seeking a Identity and Directory Management Services (IDMS) Senior Engineer with expertise with Okta to support the design, administration, management, execution & maintenance of GSA's Identity & Directory Management Services (IDMS) and Identity, Credential, and Access Management (ICAM) solutions to meet the needs of the enterprise users & the enterprise architec

Serve as the knowledge expert to the JSP virtualization and content management environments supporting OM, NGC and Message Routing and Directory services. Provide expertise in the architecture, deployment, and sustainment of EMC VMware ESX virtual hosts, Virtual Machines, Storage Area Network volume management, and Microsoft SharePoint sites. Provide daily operation, moni

Provide support, recommendations, and collaborate with JSP Solutions/Engineering on technical planning for future initiatives. Develop recommendations for new/emerging engineering solutions ensuring they conform to JSP IT environments. Manage, perform, and complete Government approved JSP initiatives, which are internal Platform Services back office projects. Typically, t

Provide technical expertise with the Procurement Desktop Defense (PD2) application. Manage PD2 software vSR16 for several JSP server and client systems. Provide expertise in Sybase ASE 15.0.3 or higher, Windows environment on Server 2012, and Windows 7 and/or 10 operating systems, applications/systems in clustered environments, securing Operating Systems to comply with DI

Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in National Capital Region. Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in Hampton Roads (Norfolk/Suffolk). Maintain desktop image repositories and perform recomposes. Provide all necessary network connectivity, CSR space, physical and network securi

Provide management of overall Storage and Backup operations in direct coordination with the Operations Manager and Government Leadership. Provide enterprise storage services for JSP and customer supported applications. Maintain a data availability of 99.95% for enterprise applications and replicated data. Maintain a data availability of 98.8% for non replicated data. Prov

Serve as the knowledge expert to ensure availability, performance and security of all applications within the JSP application portfolio. Provide expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom built applications. Ensure availability, optimum performance, and security for all applications within JSP application portfolio, to include cus

Provide technical ability in supporting the OSS task within the JSP infrastructure. Provide technical expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom built applications. Provide the structure of the OSS OOB Management Network architecture, governance and oversight of the enterprise tools by first capturing and gathering the tools hoste

Manage the lifecycle of all problems (average 25 30 monthly), ie., unknown cause of one or more incidents, and shall continuously analyze trend data of systems, capabilities, costs, flexibility, performance, and reliability of existing infrastructure and identify operational gaps. The expected outcomes of the gap analyses are recommended solutions that will improve capabi