This role supports multiple components of the Defense client's enterprise mobility capability as it continues to expand in features and capabilities . Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, softw

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties a

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties a

Looking for highly motivated Application Implementation/Infrastructure Support Engineers. Resource will provide integration and operational support for production and lower environment cloud and web based applications with JBoss, MQ, Apache, VMWare, F5 Load balancer and other network and cloud components. Resource will join a team of System Engineers and O&M technicians w

The SDM will be responsible for delivery and ownership of holistic customer service offerings. This role will ensure that policies and processes are in place to deliver consistent, efficient, and effective services and is responsible for improving, optimizing, standardizing, and streamlining customer support processes that yield improvements to the customer experience. Th

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and to

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and to

Intern is introduced to the implementation of Interactive Voice Response (IVR) / Automated Call Distribution (ACD) systems . Focus of position will be supporting a 4 man team with Service Management and Product Testing . Intern w ill participate in daily internal team meetings. The individual will be provided access to the IVR Team's document repository and will develop M

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Job Responsibilities Supports customer to submit and process transactions Assists customer with identifying and resolving processing issues and w

Conducts in person and online training for program applications, provides conference support, and creates/updates training materials as needed. These duties and responsibilities may vary based on the needs of the customer and their users. Clearly communicates technical and non technical information to beginner, experienced, and expert users, application owners, and other

The SailPoint Engineer will be responsible for implementing identity and access management solutions using SailPoint's IdentityIQ platform. The role involves collaborating with cross functional teams to understand business requirements, and configuring SailPoint solutions, and ensuring the seamless integration of the platform with existing systems and applications. The Sa

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Design, implement, c

The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. Key duties include 1) Performs all functional duties independently. 2) Possesses and applies expertis

Carries out moderately complex information systems and/or information technology tasks within commercial cloud environments. Implements and troubleshoots cloud based systems to protect the integrity and availability of infrastructure. Collaborates with cross functional teams for the deployment and ongoing support of cloud services to both internal stakeholders and clients

Administer, develop, test, or demonstrate databases. Perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new AWS RDS databases, backup/recovery and configuration management. Maintain database management systems (DBMS) and provide input for modification of procedures and documentation used for probl