Maintain productive working relationships with ISTS Chief Information Security Officer, and other ISTS leaders to share information and recommendations regarding security threats, incidents or other security matters. Manage all monitoring and security work required to assess performance, collaborate and oversee goal setting, and provide feedback on personal development. I

Manage and supervise teams of network engineers and technicians, providing guidance, performance management, and fostering a collaborative environment. Investigate and successfully implement and integrate new technologies into a converged network, ensuring seamless operation and compatibility. Oversee personnel in various areas including storage technologies, enterprise s

Operations and Maintenance of automation with Splunk The ability to design Splunk reports and dashboards using complex data elements Design and customize complex search queries, and promote advanced searching and analytics Apply patches and upgrades to Splunk and Imperva Develop dashboards, data models, reports using complex data elements and optimize their performance. D

Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun