Responsibilities

• Act as frontline representative to stakeholders by responding to customer service inquiries and working within a team environment to resolve any issues.
• Provide troubleshooting support and track technology issues that impact user experience.
• Follow established workflows for entry, tracking, and maintenance of data and content in multiple platforms that support initiatives and volunteer workforce (e.g., learning management system, enterprise-level testing platform).
• Assist team members in copyediting, figure compliance, and ensuring educational content meets quality standards before publication.
• Partner with team members, outside vendors, and volunteers to maintain and troubleshoot the question and manuscript submission systems.
• Review and maintain ASCO websites and online platforms.
• Compile and maintain associated educational content materials for publication.
• Provide administrative support to volunteer work groups, including but not limited to: maintaining and tracking group registration materials, conflict of interest disclosures, and invoices for honoraria; drafting and disseminating meeting agendas, materials, and call notes.

Required Education and Experience

• Bachelor's degree in English, Communications, or a related degree, or equivalent years of experience
• 1 year of experience in an administrative or customer service role
• Proficient experience with Microsoft Office Suite

Preferred Education and Experience

• Bachelor's degree in English, Communications, or a related degree
• 1 year of professional experience applying style guide to manuscripts or digital content and working in a scholarly management system
• 2+ years of experience in an administrative role providing customer service
• Highly developed in Microsoft Office Suite and Adobe Acrobat
• Experience with Smartsheet, SharePoint, and a customer relationship management system
• Proficiency with a learning management system, content management system, or question authoring system

Competencies

• Ability and openness to quickly learn the organization's technology tools (e.g., customer relationship management system, learning management system)
• Strong communication skills including writing, grammar, spelling, and proofreading
• Ability to troubleshoot common technology issues with customers/volunteers
• Excellent organizational skills and high attention to detail and accuracy
• Ability to work well both independently and collaboratively to meet deliverables
• Strong time management skills with a proven ability to meet deadlines, prioritize, multitask, and share information in a timely manner
• Strong interpersonal skills with willingness to accept delegated tasks from several people
• Dependable and has a positive attitude
• Ability to give and receive feedback

ADA/Physical Requirements

Extended periods seated or standing at a desk.

High use of computer and other office technology equipment.

Travel

5-10 days per year

Generous Benefits Package:

• Hybrid Work Environment
• Open Leave Policy
• Paid Family Leave
• 13 Paid Holidays per Calendar Year
• Staff Appreciation Days
• 401(k): 7.5% Employer Contribution
• Medical/Dental/Vision
• Employee Assistance Program
• Fertility and Family Forming
• Healthcare Concierge
• Flexible Spending Account(s)
• Healthcare Savings Account
• Disability and Life Insurance

The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

At ASCO, our goal is to foster and encourage a diversity of thought, experience, and background in our workplace. Our organization's culture is multi-dimensional, and we encourage our employees to leverage their unique perspectives and ideas.