We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members' financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $8 billion in assets.

Under the general guidance of the VP of Operations, the Director, Payment Operations is responsible for the management, operations and compliance with the rules, regulations and policies that govern financial institutions as well as the implementation of systems and processes for regulatory requirement and operational efficiency. This position will be responsible for providing strategic insights, innovation and develop initiatives to improve service quality and member experience to contribute to grow the business and provide exceptional value to internal teams and members.

The Director of Payment Operations is responsible for development and execution of payment strategies and will partner with functional partners to achieve strategic initiatives. In this role, the Director, Payment Operations is a key position that is responsible for driving the operations, development and delivery of payments in ACH (Receiving and Origination), check in-clearings and returns, wire transfers, bill payment, mobile deposits and in the area of money movement. The position also includes other processes that supports the product and services related to member accounts such as deposits and payments, account research and adjustments, levies and court orders.

In addition, this role will be responsible for overall strategy of the functionality of the credit union ATM network and manages network relationships. This role is responsible in managing ATM Operations, overseeing the fleet performance and uptime, vendor management including software testing and security upgrades. Strategically planning to leverage the ATM as a delivery channel.

This position will be responsible for systems, configuration, tools, and resources required to enable organizational performance to deliver member experience in payment services. This position will be required to think enterprise wide and to plan for all aspects of money movement to support deliver channels.

The Director, Payment Operations works in a collaborative environment with project management, core system, technology development, vendors and other department leaders while managing projects to define and design service platforms at the enterprise level and ensuring end to end service delivery

• Accountable for the direction and the full range of operation of Operational Support Department
• Oversee compliance in the performance of day to day functions to ensure regulatory adherence
• Responsible for audit results and act as a liaison with internal and external auditors
• Demonstrate the ability to review and implement Risk Assessments for department functions
• Responsible for maintaining efficient ATM operational processes and staff performance
• Ensure efficient operation of ATM fleet, ATM networks and ATM infrastructure
• Manages ATM vendors for contracted service level agreements and escalations
• Provide successful leadership in leading tactical action plans for the credit union to achieve goals
• Direct and oversee project management functions to maximize efficiencies within the Department
• Develop and implement new procedures, process, and systems for continuous improvement
• Implement initiatives to increase operational efficiency, quality, and productivity
• Leads enhancements of payment systems and account servicing to leverage automation
• Manage operational development and deployment of enhancements and/or new systems
• Maintains an in-depth knowledge of regulations and change in the regulatory requirement
• Achieve a deep understanding of trends in the payment industry and possible impact
• Research new developments and technical advancements in the industry, using knowledge gained to implement and incorporate changes that will further organizational goals
• Assist in the preparation of annual department budget and planning and adherence to budget
• Develop action plans to meet short- and long-term organizational objectives
• Evaluate and make recommendations for vendor selection and monitor vendor performance and standards/conduct due diligence reviews
• Ensure service level standards are met while maintaining a high level of quality and consistency
• Serve as primary contact for escalated member issues related to Operational Support
• Ensure Business Resumption Plan is established and reviewed annually to ensure compliance to Credit Union
  guidelines.
• Conduct one on one coaching with direct reports to ensure personal development and all areas are reviewed and
  aligned to attain corporate mission, vision, and goals
• Build and maintain partnerships with leaders to collaborate to meet overall objectives
• Develop, maintain, and distribute monthly productivity, ability to analyze data and statistics to build business intelligence
• Ability to take on other duties as assigned while managing competing priorities

Functional Competencies

• Enterprise thinker who leads, manage, and problem-solves for the good of the organization
• A results-oriented leader who takes ownership to develop and execute strategies to achieve the Credit Union's objectives.
• Strong vendor management and leadership qualities to lead cross functional group
• Ability to lead others through influence management
• Strong organizational skills, planning and collaboration
• Effective communications and teamwork skills with high concentration on service orientation
• Coach, develop and set clear expectations for managers/supervisors and team
• Manage resources to optimize efficiency and effectiveness
• Demonstrate an ability to problem solve through innovative solutions
• Model Patelco Credit Union's high integrity and values
• Active learning and change leader

• 7+ years of work experience in managing payment systems including ACH, Wire Transfers, In-clearings, Mobile
• Deposit, bank operations, financial services industry, customer service, account servicing
• 5+ years minimum at the managerial level in the financial industry
• 3+ years minimum experience in managing ATM fleet, networks and vendors
• Extensive knowledge of EFT, NACHA, and Federal Reserve Regulations in payments/settlements
• Knowledge of banking products; savings and loans
• AAP (ACH) and/or NCP (Checks) Certification Preferred
• Excellent leadership, communication skill and organizational skills required
• Knowledge in building reports and data analysis to drive business intelligence in planning
• Advance knowledge in Microsoft suite especially Excel and PowerPoint
• Bachelor's Degree in Business, Finance or related field or equivalent work experience required

$129,605 - $162,015 per year

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement

Emotional Health:

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays

Personal Development:

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

IND123