Working Title: Associate Director, The Office of Disability Services

State Role Title: Administrative and Professional Faculty

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

College/Division: Accessibility and Belonging

Department: 100170 - Office of Disability Services

Pay Rate: Pay Range

Specify Range or Amount: $70,000 - $75,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 06/02/2024

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The Division of Student Affairs includes University Career Center, Center for Multicultural Student Services, Community Engagement and Volunteer Center, Counseling Center, Dean of Students, Sexual Orientation, Gender Identity & Expression, Office of Student Accountability and Restorative Practices, Orientation and Transition, Residence Life, Student Life, University Health Center, Health Promotion, and University Recreation. The division is an integral university in supporting the mission, vision, and values of the university. Successful candidates will infuse these values in their day-to-day practice.

-Student Affairs Values
-Focusing on Students
-Leading Courageously
-Transcending Boundaries
-Creating Belonging
-Embracing Innovation and Change
-Honoring and Valuing Our Staff
-Promoting Health and Well-being

Duties and Responsibilities:

#1: Serves as an ODS Associate Director for Technology & Exam Accommodation Services
- Provide leadership and monitor the processes by which students access services in accessible media, assistive technology, exam services, and note taking
- Lead in on-going management of areas supervised, including annual reporting, reporting on accomplishments, development of priorities, enhancement of procedures, documentation, and guidance materials for constituents
- Provide effective fiscal guidance for procurement of services and management of budgets and related expenses
- Support on-going quality assurance procedures and connections to JMU/Student Affairs strategic planning
- Collaborate with campus partners for on-going quality improvement in areas of supervision
- Working with the Director and departmental leadership to further develop the mission and vision of the unit. Contributes substantially to the strategic planning and development for the department and improves the ways in which the program areas can support disabled students in alignment with JMU/ODS/Student Affairs.


#2: Strategic case load and direct services
* Conduct individualized assessment and analysis of requests for appropriate and reasonable accommodations to determine eligibility through individualized assessment and analysis of documentation, supporting materials and evidence including student circumstances, observations, and self-reports.
* Provide direct student services that include, but may not be limited to:
- Initial intake consultations
- Registration for services
- Prompt response to student requests for accommodations
- Assist with the identification and development of appropriate academic accommodations, auxiliary aids and services
- On-going disability-related support.
* Maintains accurate, current and pertinent records of disability services reviews, decisions, and communications.
* Maintains current knowledge of and adheres to established policies and procedures of ODS and JMU. In those situations which may not be specifically addressed by policies and procedures, decision-making is in alignment with high professional and ethical standards.


#3: Serve as ODS Data System Administrator
- Support on-going systems procedures for effective operations including but not limited to completing systems management reports, establishing user rights, and other regular procedures such as monitoring imports and ensuring semester.
- Collaborate with campus partners and communicate with constituents for problem solving systems issues and on-going quality improvement.
- May also lead in RFP process at end of system contract cycle and support effective communication with departmental and campus constituents.


#4: Training and Supervision
- Supervise program area leaders (Assistant Director, Program Coordinator) in accord with JMU policies and procedures.
- Provide consultation and leadership to ODS staff in support of appropriate review of documentation and context for provision of reasonable accommodations.
- Provide oversight and supervision for on-going development and provision of staff training for supervisees and consultation for department.
- Conduct appropriate evaluation of performance by supervisees in compliance with JMU guidelines, policies and procedures for the purpose of enhancing performance, growth, and professional development of the supervisees.


#5: Participate in Student Affairs Director & Associate Director Leadership and support ODS participation in Student Affairs initiatives
- Contribute to divisional priorities (i.e. program reviews, supporting divisional goals, committee and/or working group appointments, etc.).
- Support the communication to address calls for participation in division initiatives and projects.
- Participate in and support development of assessment efforts for areas supervised and work to align ODS programming efforts with Student Affairs values for curricular approach.
- Provide Administrative and supervisory leadership to ODS during periods of the Director's absence as assigned by Director and/or AVP.


#6: Campus Collaboration, Consultation and Outreach
- Provide professional and timely consultations with students, faculty, staff, parents and other constituent groups.
- Present or provide at least 2-4 outreach programming opportunities per semester to the JMU campus community. Outreach programming includes but is not limited to tabling, acting as support staff, delivering presentations or workshops on topics relevant to disability, accessible technology, and universal design. Additional participation may be required but coordinated for large scale engagements such as summer orientation.
- Ongoing collaboration with faculty and staff partners leading to accommodation implementation.


Other duties: may include service to divisional and university governance committees and task forces.

Qualifications:

-Candidate must demonstrate considerable experience with disability services or similar field.
-Experience leading teams OR projects critical to an important function of the work or services provided.
-A record of collaboration across functional work areas related to the field.
-Experience balancing multiple projects simultaneously.
-Ability to communicate effectively with a variety of stakeholders across an enterprise.
-Ability to communicate effectively with students and those needing support, accommodations, and field-related education and assistance.
-A record of advocacy.
-Have a wealth of knowledge of the field of disability services, the accommodations process, current trends, and policies and laws associated with the work.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Additional Posting Information:

JMU's Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.