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City/State
Norfolk, VAOverview
Work Shift
First (Days) (United States of America)Sentara Norfolk General Hospital is currently hiring a Communications Assistant II
This is a full-time day shift position located in Norfolk Virginia.
Job Overview
Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.
Job Requirements
- Required: Call Center - 2 years, Customer Service - 2 years
- Preferred: EMS-1yr, Healthcare-1-year
- Preferred: Previous healthcare and high-volume multi-line phone office setting experience preferred. Understanding medical terminology
Sentara Benefits
Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits,
Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!
Keyword: Communications, Call Center, Customer service, Monster, Service and Trade
Job Summary
Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.Qualifications:
HS - High School Grad or Equivalent (Required)Call Center, Customer Service, EMS, HealthcareSkills
Attention to Detail, Communication, Critical Thinking, Microsoft OfficeSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a tobacco-free environment.