Job Description

Reporting to the director of Continuing & Professional Education (CPE), the assistant director for registration services is responsible for the daily management of the CPE registration team, which serves 25,000 participants through over 300 programs each year.
This position actively promotes an equitable, diverse, and inclusive workplace while also requiring keen attention to detail, exceptional customer service, strong reporting skills, full compliance with internal processes, and excellent record-keeping/documentation skills.
This position will serve as the main point-of-contact for the registration team regarding enrollment and financial activity occurring within CPE's registration system, while also acting as a consultant with both internal and external stakeholders to optimize the overall user experience for staff users and learners alike.

Other duties include:

• Supervision of the registration team
• Preparation and delivery of registration related trainings
• Development and oversight of internal policies and procedures related to registration, which includes deposits, refunds, continuing education units (CEUs), contact hours, and the reconciliation of program registration revenue
• Ensure department's compliance with CPE's funds' handling policies, VT audit standards, and the university's payment card industry (PCI) requirements, as well as acting as the main contact for the Bursar's office

Required Qualifications

• Master's degree in related field, or bachelor's with comparable experience
• Significant supervisory and leadership experience with strong delegation skills
• Customer service experience in a high-volume environment with ability to resolve problems, make independent decisions, and handle on-the-spot changes/emergencies in a professional and effective manner
• Courteous and professional communication skills are necessary to work with the public as well as a diverse team both in Blacksburg and at extended campus locations
• Ability to work independently with minimum supervision but also function in a team environment to accurately and efficiently prioritize multiple tasks/responsibilities and meet deadlines
• Demonstrated proficiency with current Microsoft Office software applications (Word, Excel, Outlook) including experience manipulating complex data within spreadsheets by utilizing various formulas and tools
• Proven ability to work ethically with sensitive data while maintaining a high level of confidentiality

Preferred Qualifications

• Knowledge of state and university policies
• Experience with systems utilized by CPE, including Destiny One, Banner, MicroStrategy, Canvas, Badgr, and Flywire
• Experience working with registrations/enrollment for courses/conferences/events
• Previous experience working with certifications/CEUs
• Funds handling/fiscal processing or auditing experience
• Experience working with databases

Restricted

Salary Information

Commensurate with experience up to a budget maximum of $75,000

Review Date

11/27/2023

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight , a , a college, , and . The university has a significant presence across Virginia, including the in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous and . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.