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Who We Are
Sabel Systems Technology Solutions, LLC is a leading solution provider for innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support. We have projects across the DoD, Industry, and Academia. We operate in secure public clouds, on- premises clouds, and hybrid clouds. We provide you with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal:
"Get quality and secure solutions in the customers hands as soon as possible".
Who We Need
?The Atlassian Consultant works with end users, program leaders, and scrum masters to complete the work required in Jira and Confluence. They will also assist with help ticket requests from Space Force Digital Engineering Environment (DEE) end users. This individual will support Jira board creation, granting access to appropriate team members, Confluence Space pages and dashboards. They will occasionally assist the helpdesk team with account provisioning, coordination of issue resolution, communication with end users on issue resolution status, help desk metrics tracking, and end user community of practice coordination. The Atlassian Consultant will operate in an unclassified environment via telework, may be required to access classified networks on a U.S. military base, and will be responsible for responding to email, phone and website submitted requests and will attend & contribute to the daily standup.
What You'll Do
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Train users on the use of Jira/Confluence
- Setup boards and spaces in Jira/Confluence for new programs
- Develop video and confluence content for common workflows with Jira/Confluence
- Assist in ad hoc questions from programs for Jira/Confluence
- Be the liaison for the Jira/Confluence vendor
- Help train new employees in the use of Jira/Confluence
- Other Duties as assigned
- Receive / Document trouble tickets
- Analyze trouble tickets and assign as appropriate
- Track trouble tickets to resolution
- Document and communicate trouble ticket resolution
- Support end user account provisioning and decommissioning
- Support periodic end user familiarization for general environment access and navigation
- Track and report on help ticket metrics
Your Qualifications
Required
- Experience using the Atlassian Collaboration Toolset
- Experience using Jira boards and Confluence Spaces
- Ability to clearly document issues
- Strong spoken and written English skills
- Ability to collaborate with teammates and seek innovative solutions
- Ability to present training to groups via teleconference
- Experience delivering presentations to clients
- US Citizen
- Must be able to obtain CompTIA Security + Certification within 90 days of hire
- Must have or be able to obtain a Top Secret DoD Clearance
Desired
- Experience building MS Office documents and briefings
- Bachelor's Degree
- Air Force/Space Force experience
- DevSecOps experience
Equal Opportunity Employer including Disability and Veterans
Sabel Systems is committed to the health and safety of all employees and encourages the COVID vaccination. Employees must abide by Sabel Systems' government contracts and any federal, state, and local laws regarding COVID-19 vaccination and related requirements.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://sabelsystems.isolvedhire.com/jobs/870233-242488.html
Sabel Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or protected veteran status. We participate in the E-Verify Employment Verification Program.