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Sr. Process Engineer
Seattle, WA
Job Description
Are you passionate about lean processes and simplifying work? Is the opportunity to contribute toward Amazon's ability to scale operations inspiring? We are looking for skilled Sr. Process Engineer with the ability to deep dive, invent and simplify and who have a high degree of ownership.
Our Business
Selling Partner Support serves Amazon's third-party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon's international marketplace. Amazon Selling Partner is the organization that drives the solutions to ensure sellers are successful; we build the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. We are changing the world of seller engagement.
Our Impact
The result of our work is seen in the growth of the Amazon business. We've have a direct impact on Amazon's success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon's ability to continue to offer customers the largest product selection at the lowest price. Selling Partner Support is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
The Role
As an Amazon Customer Excellence System (ACES) Sr. Technical Process Engineer, you will be responsible for setting the vision, strategy and defining the business requirements to increase the efficacy and efficiency of the ACES Selling Partner Support organization. It is your responsibility to have breadth and depth of all program technology in order to advise and provide recommendations on product direction. You will lead and develop complex software products from beginning to end (deep diving operational data, business/technical requirements gathering, developing, testing and implementing) and collaborate with other Selling Partner Support leaders to plan and prioritize initiatives to reduce operational costs. In addition, you will work closely with the Process Engineering team to help mentor and develop junior to experienced engineers.
Summary of Responsibilities:
* Technical advisor for Selling Partner Support ACES Organization
* Partner with ACES leadership to drive process and product improvements throughout Selling Partner Support
* Engage with program and business stakeholders to document requirements, create functional specifications and generate process maps (BPMN)
* Design, develop, validate and improve Amazon Selling Partner self-service software products (Paragon Workflows)
* Become a subject matter expert on Amazon's internal web application and workflow engine to develop Paragon Workflows
* Engage with software development teams to understand and guide evolving program technology
* Author customer facing content in various markup languages (Markdown, HTML, CSS)
* Understand and leverage Amazon Selling Partner technology and services
* Deep dive technical product or operational issues to propose and implement simple and effective solutions
Basic Qualifications
* Bachelor/Master's degree in engineering, information technology, related technical field or the equivalent experience
* 5+ years of experience in a similar role (process engineering, product development, software development, process improvement)
* Working knowledge of data and process modeling (i.e. wire framing, simulation, developing logic, scripting and etc.)
* Effectively handle multiple cross-functional large scale projects at the same time
* Track record of influencing and driving change in ambiguous environments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our Business
Selling Partner Support serves Amazon's third-party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon's international marketplace. Amazon Selling Partner is the organization that drives the solutions to ensure sellers are successful; we build the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. We are changing the world of seller engagement.
Our Impact
The result of our work is seen in the growth of the Amazon business. We've have a direct impact on Amazon's success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon's ability to continue to offer customers the largest product selection at the lowest price. Selling Partner Support is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
The Role
As an Amazon Customer Excellence System (ACES) Sr. Technical Process Engineer, you will be responsible for setting the vision, strategy and defining the business requirements to increase the efficacy and efficiency of the ACES Selling Partner Support organization. It is your responsibility to have breadth and depth of all program technology in order to advise and provide recommendations on product direction. You will lead and develop complex software products from beginning to end (deep diving operational data, business/technical requirements gathering, developing, testing and implementing) and collaborate with other Selling Partner Support leaders to plan and prioritize initiatives to reduce operational costs. In addition, you will work closely with the Process Engineering team to help mentor and develop junior to experienced engineers.
Summary of Responsibilities:
* Technical advisor for Selling Partner Support ACES Organization
* Partner with ACES leadership to drive process and product improvements throughout Selling Partner Support
* Engage with program and business stakeholders to document requirements, create functional specifications and generate process maps (BPMN)
* Design, develop, validate and improve Amazon Selling Partner self-service software products (Paragon Workflows)
* Become a subject matter expert on Amazon's internal web application and workflow engine to develop Paragon Workflows
* Engage with software development teams to understand and guide evolving program technology
* Author customer facing content in various markup languages (Markdown, HTML, CSS)
* Understand and leverage Amazon Selling Partner technology and services
* Deep dive technical product or operational issues to propose and implement simple and effective solutions
Basic Qualifications
* Bachelor/Master's degree in engineering, information technology, related technical field or the equivalent experience
* 5+ years of experience in a similar role (process engineering, product development, software development, process improvement)
* Working knowledge of data and process modeling (i.e. wire framing, simulation, developing logic, scripting and etc.)
* Effectively handle multiple cross-functional large scale projects at the same time
* Track record of influencing and driving change in ambiguous environments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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