Act as a subject matter expert to network routing and switching, as well as network performance monitoring and troubleshooting. Review completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients. Evaluate new application, infrastructure, and cloud decisions in existing context of applications, infrastructure

Automating the maintenance of a wide range of network infrastructure Collaboratively work to design an automation framework to automate network management services Work effectively with other teams to expand the role and capability of automation in network management Implement automations that will replace time consuming, error prone, manual repetitive configuration and p

Deploy, configure, upgrade, and sustain the development, testing, and production of BDP environments. Work with the applications team to deploy and upgrade applications running on the Big Data Platform. Provide subject matter expertise to the organization and will perform hands on engineering and configuration tasks in complex, interdependent environments, and will lead t

Provide guidance and advice to Agents on call center standards, protocols, and phone etiquette. Assist in managing team dynamics, individual employee issues, customer interaction and resolving simple complaints. Deliver initial, new, and refresher training content to contracted Agents. Act as an expert source of information for different product categories managed by DLC.

Crystal Management is seeking a talented IT Project Specialist (Systems Engineer III) to assist in fielding, integrating, upgrading, and supporting schedules and activities for deployed IT systems across the Air Force. As technical Field Engineering Representatives (FERs) for the Program Management Office, individuals in this position will facilitate communication between