Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year (Required)

Required Skills/Knowledge
Ability to work with a diverse staff and patient population. Excellent customer service skills, experience in healthcare setting preferred, and basic computer knowledge necessary. Must be able to achieve CNMC certification in phlebotomy techniques within three months of employment. Must be able to maintain ongoing CNMC phlebotomy certification. Must be able to perform simple laboratory tests, basic calculations (Addition, subtraction, multiplication and division)

Required Licenses and Certifications
Cardio-Pulmonary Resuscitation (CPR) (Required)

Formal training certification as a Medical Assistant required (Required)

Functional Accountabilities
Clinic and Office Support

• Answer phones and triage appropriately, i.e. directions, appointments, general questions, test results, and physician messages; refer all clinical questions to MD.

• Confirm appointments; obtain any medical information, appropriate insurance referrals and authorization for any testing that may be required by the physician prior to the appointment to ensure the ease of the patient experience and increase the productivity of the physicians; Request records from HIM Department when necessary; ensure all patient record documentation from the physician is sent to HIM by close of business each day.

• Print clinic schedules, ensure appropriateness of scheduled appointments and backfilling open appointment slots; mail reminder/no-show cards as appropriate.

• Prepare patients for their upcoming appointment by capturing their lab, x-ray and previous medical history as needed.

• Maintain sterile, organized work environment to include removal of expired stock and medications; monitor and maintain daily records of medical equipment as required.

• Maintain ordering office supplies, office files and other support duties as needed, i.e. mail distribution, faxing, copying, scanning.

Patient Care - Front Office

• Prepare chart for new patients and/or assemble follow up patient charts to include consent forms, lab and x-ray results and any documentation from the previous visit.

• Work with patients and registration staff to ensure accurate demographics are obtained.

• Attach surveys, charge tickets, treatment plans and ATRs to charts as appropriate.

• Orient the family to the patient rights and responsibilities.

• Schedule patient for any ancillary testing as required by the physicians; ensure proper authorization is obtained; follow physician orders and directives precisely.

Patient Care: - Exam Room

• Prepare the examination room for a patient examination and instruct or assist patient regarding clothing removal and patient gown use; obtain the patient's medical history as needed for the physicians; collect and document data obtained about the patient's condition (activity level, positioning, safety, level of consciousness, responsiveness behavior, respiratory status, perfusion) and report all to physician as well as chart in patient's record;

• Perform vital signs, temperature, pulse, height, weight, head circumference and respiratory rates; complete any documentation of patient vitals or history as needed. This documentation could be on line in computerized databases, flow sheets, ATR's or any type of patient flow record the departments or physicians may use to complete their patient charting.

• Comfort anxious children undergoing a procedure by talking to them and using distractions.

• Monitor the patient throughout the visit and report any patient/family concerns to the manager for resolution; recognize and report pain

Patient Care - Lab Services

• Perform laboratory tests or medical procedures which are varied in complexity; label all specimens with patient labels.

• Enter patient information, test requests, cancellations and additions into computer order program. Perform computer searches for data inquiries and prints and retrieve reports as needed by the physicians; order tests in MISYS computer system.

• Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose; conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for microscopic analysis; set up simple bacterial/viral cultures and enter specific test results into the computer.

• Request additional information from referring physicians as needed by the attending physicians; include clarifying questionable orders for lab or testing; process specimens by centrifugation, aliquoting and sorting into specific areas of the laboratory.

• Complete order forms for any ancillary testing the physician deems necessary during the patient visit; coordinate any stat or routine pick ups for the lab work;

• Provide basic patient care which includes dressing changes, positioning patients, linen change, assisting in ambulation, handing the proper instrumentation to physicians, sterilizing the instrumentation as needed.

• Perform suture removal, ekg's, laser assistance, casting, holter monitor application, enemas, pulse oximetry and other procedures as needed.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance